Terms of Service

1. Agreement to Terms

By booking a move or interacting with the O-Prime Relocation website, you agree to be bound by these Terms of Service. These terms govern the relationship between you (the client) and O-Prime Relocation.

2. Estimates & Final Quotes

The online "Moving Cost Calculator" provides an estimated range based on generalized algorithms and does not constitute a binding contract. Final, binding quotes are only provided by our coordination team in writing after a thorough review of your inventory, access conditions (stairs, elevators), and required services.

3. Customer Responsibilities

• Unless you have purchased full packing services, all small items must be securely packed into sealed boxes prior to the crew's arrival.
• You are responsible for securing necessary parking permits and booking service elevators with your property management prior to moving day.
• Valuables such as cash, jewelry, essential medication, and sensitive personal documents must be transported personally by the client.

4. Liability & Insurance

O-Prime Relocation operates fully insured. Standard liability for damaged or lost goods is limited to the industry standard of $0.60 per pound per item, unless additional valuation coverage is arranged in writing prior to the move. We are not liable for internal damage to electronics or appliances where no visible exterior damage to the packaging exists.

5. Cancellations & Rescheduling

We require a minimum of 48 hours notice for any cancellations or schedule changes. Deposits are fully refundable if notice is provided prior to this window. Cancellations made within 48 hours of the scheduled move may result in a forfeiture of the deposit.

6. Contact Information

For formal inquiries regarding our terms, please contact our administrative team at info@oprimerelocation.com or call +1 (647) 563-3525.